FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
accept personal checks. **Please note, there is a service fee aƩached to ALL card transactions.
Can I make an appointment online?
online by clicking the “Book Now” option. If it is your first time requesting an appointment,
please be sure to fill out and complete you and your pet(s) full profile. We will not be able to
confirm any reservations with out this. If you are an existing client, please ensure you are using
the correct email we currently have on file for you, otherwise it will not work. If you forgot your
login, call us! We can forward you a reset link.
What discounts do you oﬀer?
When can I tour the facility?
What vaccinations does my dog/cat need to come to Yuppy Puppy?
Does my dog/cat have to be spayed/neutered to come there?
Do I need to make an appointment or reservation?
What is your boarding cancellation policy?
What are pick up and drop oﬀ times for my pet?
Can I pick up or drop oﬀ my pet on Sundays?
Can I pick up my pet after business hours?
What should I bring for my dog/cats stay?
Do you have a veterinarian on site?
Is there someone there all the time?
What happens if my dog becomes ill or sick during their stay?
Can I board my pets together?
How big are your boarding rooms?
My pet is on medication, or special food. Can you accommodate this?
What are the requirements for playcamp?
If your pet has not visited us for camp within the previous 6 months, another trial day is required.
When can I do a Trial Day of playcamp for my dog and how much does it cost?
Do you have breed restrictions?
What is required for my dog/cat to be groomed?
How much will my dog cost to be groomed?
Things to Know
- We service the entire St. Charles County area.
- Set up a consultation to discuss pet’s needs and schedule.
- Check out is before 11 am to not get charged for an additional day Monday – Saturday, unless a bath or groom is scheduled.
- We recommend booking hotel stays two weeks in advance.
Policies & Fees
PLEASE NOTE OUR ADMISSION POLICIES: WE RESERVE THE RIGHT TO PROHIBIT ADMITTANCE OF PETS LACKING PROOF OF VACCINATIONS, AND/OR PETS DISPLAYING SIGNS OF UNTREATED OR POTENTIALLY CONTAGIOUS CONDITIONS, AND/OR AGGRESSIVE BEHAVIOR.
THE ESSENTIAL VACCINES: DOGS FOUR MONTHS AND OLDER NEED UP-TO-DATE ON RABIES, DISTEMPER, AND BORDETELLA INOCULATIONS. CATS FOUR MONTHS AND OLDER NEED UP-TO-DATE RABIES AND “FVRCP.”
HOURS OF OPERATION: MONDAY-FRIDAY 7A.M.-6P.M. SATURDAY 9A.M-5P.M. SUNDAY-CLOSED. WE PROVIDE 24-HOUR COVERAGE OF CARE FOR PET GUESTS. WE CLOSE TO THE PUBLIC IN HONOR OF MAJOR FEDERAL HOLIDAYS. LATE CHECK-OUTS ARE CONSIDERED AFTER 11A.M. ON SCHEDULED DEPARTURE, SHALL INCUR A DAILY RATE CHARGE FOR THE CARE AND SERVICES WE MUST PROVIDE YOUR PET DURING THAT TIME.
AFTER HOURS FEE: WHEN WE ARE CLOSED TO THE PUBLIC, DEPARTURES AND ARRIVALS SHALL INCUR A $50 FEE AND MUST BE PREPAID FOR SERVICES AND ARRANGEMENTS MUST BE MADE FOR A SET TIME. WE ACCEPT RESERVATIONS WITH A REQUIRED, ONE-NIGHT DEPOSIT FOR ALL GUESTS STAYING MORE THAN 10 DAYS OR DURING PEAK TIMES. FOR RESERVATIONS CANCELED 5 DAYS PRIOR TO ARRIVAL, WE FULLY REFUND YOUR DEPOSIT. ALL RATES AND SERVICES ARE SUBJECT TO AVAILABILITY AND CHANGE. WE DO NOT UP-CHARGE DURING PEAK PERIODS. WE ASK THAT YOU BRING YOUR OWN FOOD TO REDUCE THE RISK OF ANY UPSET STOMACHS, WE ASK THAT YOU PLEASE PREPARE EACH MEAL’S SERVING SIZE IN A SEPARATE BAGGIE FOR EACH DAY OF YOUR PET’S STAY OR FOOD MUST BE IN A SEALED CONTAINER NO OPEN BAGS OF FOOD ALLOWED.
WAIVER OF LIABILITY & MEDICAL NEED: IN THE RARE CASE OF AN EMERGENCY OR HEALTH CONCERN, WE WILL CONTACT YOU. WE SHALL ADMINISTER AID AND NONPRESCRIPTION TREATMENTS, AS NEEDED. IF VETERINARIAN ATTENTION IS DEEMED NECESSARY, WE SHALL TAKE YOUR PET TO OUR VETERINARIAN ON CALL; OR, TO A 24-HOUR, VETERINARY EMERGENCY HOSPITAL IF YOUR VET IS NOT AVAILABLE. WITH ADMITTANCE, YOU ACCEPT RESPONSIBILITY FOR ANY EXPENSES RESULTING FROM SUCH OUTSIDE TREATMENT, AS NEEDED IN THE EVENT OF ACCIDENTAL INJURY, ILLNESS, OR SYMPTOMS, ARISING DURING OR AFTER YOUR PET’S STAY WITH US. PLEASE UNDERSTAND THAT DESPITE YUPPY PUPPY’S COMMITMENT TO THE HIGHEST STANDARD OF PET CARE AND SUPERVISION AND TO FACILITY DESIGN AND CLEANLINESS, ACCIDENTAL INJURY AND ILLNESS MAY OCCUR. PET OWNERS ARE SOLELY RESPONSIBLE AND LIABLE FOR ANY AND ALL ACTIONS OF THEIR PET DURING THE STAY AT YUPPY PUPPY, INCLUDING, AND NOT LIMITED TO, INJURY TO ANOTHER PET, A YUPPY PUPPY STAFF MEMBER, OR A MEMBER OF THE PUBLIC.
PERSONAL ITEMS: YUPPY PUPPY IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PERSONAL ITEMS.
MEDIA RELEASE: IMAGES OR VIDEOS OF YOUR PETS AND YOU MIGHT BE TAKEN FOR SOCIAL MEDIA OR MARKETING MATERIAL. YOUR SIGNATURE ON THE POLICIES AND ADMITTANCE AGREEMENT GRANTS UNRESTRICTED USE AND PUBLISHING OF ANY SUCH IMAGES.
GROOMING AND PLAYCAMP POLICY: THERE IS A $29 CANCELLATION FEE, OR THE APPLICABLE DAILY RATE. OUR PLAYCAMP IS INDOOR/OUTDOOR, WHICH MEANS ALL PETS HAVE ACCESS TO THE OUTDOORS AT ALL TIMES. RAIN, SNOW, OR SHINE. SHOULD LIGHTNING BE PRESENT, OUTDOOR YARDS ARE CLOSED AND ALL PETS MOVED INDOORS UNTIL IT IS CLEARED. SHOULD THE TEMPERATURE BE FREEZING, OR UNDER A HEAT ADVISORY ALL OUTDOOR TIME IS LIMITED TO 20 MINUTES SUPERVISED SESSIONS PER HOUR. NO BRACHYCEPHALIC DOGS ARE ALLOWED IN SOCIAL PLAY SHOULD THE TEMPERATURE BE OVER 75 DEGREES, THEY ARE REQUIRED TO DO PAMPERED PLAY. SWEATERS ARE PERMITTED, SO LONG AS YOU ASSUME THE RISK OF IT POSSIBLE BEING DAMAGED, OR DIRTY UPON PICK UP. DOGS CAN GET DIRTY WHILE PARTICIPATING IN SOCIAL PLAY AND WEATHER CONDITIONS CAN CONTRIBUTE TO THIS. SHOULD YOU WANT A CLEAN, FRESH DOG UPON PICK UP WE RECOMMEND SCHEDULING A DEPARTURE BATH, SIGNING UP FOR PAMPERED PLAY INSTEAD, OR BEING AWARE OF THE FORECAST AND CHOOSE A DAY TO BRING YOUR PET WHEN THE CONDITIONS ARE MORE FAVORABLE. YUPPY PUPPY ASSUMES NO RESPONSIBILITY FOR WET, DIRTY, SLOBBERY, AND TIRED DOGS WHO’VE PARTICIPATED IN SOCIAL PLAY!
BOARDING CANCELLATION POLICY: WE REQUIRE A $50 NON REFUNDABLE DEPOSIT FOR VIP SUITES THAT CAN BE USED TOWARDS YOUR FINAL BILL. SHOULD YOU NEED TO RESCHEDULE YOUR RESERVATION YOUR DEPOSIT CAN BE USED FOR THAT STAY. SHOULD YOU NEED TO CANCEL YOUR RESERVATION FOR ANY REASON AT ANY TIME YOU FORFEIT YOUR DEPOSIT.