FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, Cash or Cashier’s Check. We DO NOT accept personal checks.
What discounts do you offer?
Currently we offer a military discount. We also have multiple dog discounts for our boarding. For playcamp we have bundles available for purchase at discounted rates. Ask about our VIP grooming program discount.
When can I tour the facility?
We offer tours Monday-Saturday during our business hours at any time, feel free to stop by and we can show you around! During busy times there may be a short wait.
What vaccinations does my pet need to come to YP?
Your pet will need to be current on all required vaccinations. The Rabies, Distemper/Parvo Virus/Lepto Combination shot (DA2PP/DHLPP), Bordetella. At this time we do not require the Canine Influenza vaccine, however, we encourage you to do whatever your Veterinarian recommends. Also a fecal examination every 6 months for any dog attending our camp options.
Does my dog/cat have to be spayed/neutered to come there?
No. The only time your pet needs to be spayed/neutered is if your dog is doing any of our social group play options.
Do I need to make an appointment or reservation?
Yes, our grooming salon is by appointment only. We recommend you make your pets boarding reservation as soon as you have plans. Our summer weekends and holidays book up a few weeks in advance.
What is your boarding cancellation policy?
We require a credit card on file for all reservations. We have a 48 hour cancellation policy. If you fail to cancel before the 48 hour mark, you authorize us to use the card we have on file and charge the rate of one nights boarding fees. If your reservation falls over a holiday and you should need to cancel you will be charged the boarding rates for the holidays in which your reservation covers.
What are pick up and drop off times for my pet?
We charge per night for our boarding. You can drop off anytime during normal business hours. Check out time is 11:00 a.m. late pick up fees will apply if a pet checks out after 11 a.m. If your pet gets a grooming service on the day of departure, the checkout time is waived.
Can I pick up my pet on Sundays?
We are closed on Sundays, however, you can pick up your pet between the hours of 9 a.m. and 11 a. m. If you pick up on Sunday, you are charged for Sunday boarding fees. This option of pick up has to be prearranged and prepaid. You will ring the doorbell located around the side of our porch, as our front doors will be locked. No Sunday pickups offered on Holiday weekends.
Can I pick up my pet after business hours?
We can arrange an afterhours pick up. Due to the safety of our employees, this will be considered between the hours of 6:30p.m. To 9:00p.m. This after hour’s option is a $50 additional charge.
What should I bring for my pet's stay?
Pets food in closed, labeled container (Ziploc, Tupperware), the hotel staff encourages separated feedings. Up to 2 personal toys.
Do you have a veterinarian on site?
Our building is shared by The Pet Doctor who we do consult. We do not have a veterinarian in our facility.
Is there someone there all the time?
Yes, here at Yuppy Puppy we always have staff here 24/7.
What if my pet becomes ill or sick or injured during their time at Yuppy Puppy?
Upon arrival we will have you fill out a contract with emergency contact information. We will contact you immediately should we feel your pet needs veterinarian attention. During normal business hours we use The Pet Doctor, or you can opt to have us take them to your veterinarian of choice. If something should arise outside of normal business hours, we use VSS-West for emergencies. (Owner will be responsible for all applicable charges incurred.)
We believe keeping open communication is best.
Can I board my pets together?
Absolutely! We do have multiple dog discounts as long as your pets can board together. Two pets can board comfortably in our Luxury suites. Up to four small dogs can board together comfortably in our VIP Plaza suites.
How big are boarding rooms?
Our Luxury Suites range from 4×4 up to 6×6 and can open up into a condo for an additional charge/night. Our VIP Plaza Suites are all 6×6.
My pet is on medication, or special food. Can you accommodate this?
Absolutely! Diabetic dogs and any dogs with medications are required to board in our Salutary Suites, (which are located in the quiet area of our Luxury Suites) or our VIP Plaza Suites. These rooms include medication administration. Per The Department of Agriculture, all medication will need to be in their original prescription bottle. We will need you to fill out our medication contract. The contract is available on our website for you to print and fill out.
What are the requirements for playcamp?
Your pet will need to be spayed/neutered (if over 6 months of age), current on all vaccinations, social with people and other dogs, and must pass our Trial Day of playcamp.
To attend social groups all dogs must be altered by 6 months of age (unless veterinarian recommendation), current on vaccinations and a clean fecal exam done within the last 6 months. They also must pass our Trial Day (temperament testing) while exhibiting compliant, social behavior with other dogs and humans. To participate all dogs must have a flat collar, no harnesses, prong or chain collars would be permitted. If your dog has graduated from the Yuppy Puppy Academy, it is strongly recommended for them to have their training collar everyday so our trained staff is able to encourage good behaviors. If you have any questions, please give us a call!
When do we offer trial days and how much do they cost?
We offer Trial Days Monday-Saturday. The cost is $19. Our trials begin around 10 a.m. and last until about 1 p.m. You are more than welcome to drop off before that time and pick up after that time. If they pass their trial they will play until you pick them up. You will only be notified if they aren’t doing well and aren’t a great candidate for playcamp.
Do you have breed restrictions?
We do not.
What is required for my dog/cat to be groomed?
Your pet will need to be current on all vaccinations. An appointment with our grooming salon is required. We ask for 4-6 hours from your pet’s appointment time to complete the process. Our stylists work in a rotation with multiple pets at a time in order to accommodate all of our guests needs.
How much will my dog cost to be groomed?
We price according to size, coat condition and temperament of the pet. Please call us for a quote!
Things to Know
- We service the entire St. Charles County area.
- Pickup and delivery needs to be booked one week in advance.
- Pick up and delivery in St. Charles area only.
- Set up a consultation to discuss pet’s needs and schedule.
- Check out is before 11 am to not get charged for an additional day Monday – Saturday, unless a bath or groom is scheduled.
- We recommend booking hotel stays two weeks in advance.
Policies & Fees
Please Note Our Policies Admission: We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.
The Essential Vaccines: DOGS four months and older need up-to-date Rabies, Distemper, and Bordetella inoculations. CATS four months and older need up-to-date Rabies and “FVRCP.”
Hours of Operation: We provide 24-hour coverage of care for pet guests. We close in honor of major Federal holidays. Late check-outs shall incur a daily rate charge for the care and services we must provide your pet during that time.
After Hours Fee: When we are closed to the public, departures and arrivals shall incur a $50 fee and must be prepaid for services and arrangement must be made for set time. We accept reservations with a required, one-night deposit for all guests staying more than 10 days or during peak times. For reservations cancelled 5 days prior to arrival, we fully refund your deposit. All rates and services are subject to availability and change. We do not up-charge during peak periods. We ask that you bring your own food to reduce the risk of any upset stomachs, we ask that you please prepare each meal’s serving size in a separate baggie for each day of your pet’s stay or food must be in sealed container no open bags of food allowed.
Waiver of Liability & Medical Need: In the rare case of an emergency or health concern, we will contact you. We shall administer aid and nonprescription treatments, as needed. If veterinarian attention is deemed necessary, we shall take your pet to our veterinarian on call; or, to a 24-hour, veterinary emergency hospital if your vet is not available. With admittance, you accept responsibility for any expenses resulting from such outside treatment, as needed in the event of accidental injury, illness, or symptoms, arising during or after your pet’s stay with us. Please understand that despite Yuppy Puppy’s commitment to the highest standard of pet care and supervision and to facility design and cleanliness, accidental injury and illness may occur. Pet owners are solely responsible and liable for any and all actions of their pet during the stay at Yuppy Puppy, including, and not limited to, injury to another pet, a Yuppy Puppy staff member, or a member of the public.
Personal Items: Yuppy Puppy is not responsible for lost, stolen, or damaged personal items.
Media Release: Images or videos of your pets and you might be taken for social media or marketing material. Your signature on the policies and admittance agreement grants unrestricted use and publishing of any such images.
Grooming and Daycare policy: You must have a card on file. There is a $25 cancellation fee.
Boarding Cancellation Policy: We require a credit card on file for all reservations. We have a 48 hour cancellation policy. If you fail to cancel before the 48 hour mark, you authorize us to use the card we have on file and charge the rate of one nights boarding fees. If your reservation falls over a holiday and you should need to cancel you will be charged the boarding rates for the holidays in which your reservation covers.