FREQUENTLY ASKED QUESTIONS

What forms of payment do you accept?
We currently accept Visa, Mastercard, Discover, AmEx, Cash or Cashier’s Check. We DO NOT
accept personal checks. **Please note, there is a service fee aƩached to ALL card transactions.
Can I make an appointment online?
We now use Paw Partner, which does allow you to REQUEST appointments and reservations
online by clicking the “Book Now” option. If it is your first time requesting an appointment,
please be sure to fill out and complete you and your pet(s) full profile. We will not be able to
confirm any reservations with out this. If you are an existing client, please ensure you are using
the correct email we currently have on file for you, otherwise it will not work. If you forgot your
login, call us! We can forward you a reset link.
What discounts do you offer?
Currently we offer a military discount. We also have multiple dog discounts for our boarding. For playcamp we have bundles available for purchase at discounted rates. Ask about our VIP grooming program discount.
When can I tour the facility?
We offer tours Monday-Saturday during our business hours at any time, feel free to stop by and we can show you around!
What vaccinations does my dog/cat need to come to Yuppy Puppy?
Your pet will need to be current on all required vaccinations. The Rabies, Distemper/Parvo Virus/Lepto Combination shot (DA2PP/DHLPP), Bordetella. At this time we do not require the Canine Influenza vaccine, however, we encourage you to do whatever your Veterinarian recommends.
Does my dog/cat have to be spayed/neutered to come there?
No. The only time your pet needs to be spayed/neutered is if your dog is doing any of our social group play options. If your pet is “in season” please refrain from all services.
Do I need to make an appointment or reservation?
Yes, our grooming salon is by appointment only. Appointments are Monday-Saturday 8 a.m. to 1 pm. We recommend you make your pets boarding reservation as soon as you have plans. Our summer weekends and holidays book up a few weeks in advance.
What is your boarding cancellation policy?
We require a prepay deposit of $50 for any of our VIP Plaza Suites or Perk Plazas. We ask for a 2 day notice of cancellation for these room types. Should you cancel less than 2 days notice you forfeit your deposit. We recommend keeping this $50 deposit on your account for ease of making reservations in the future. However, you can also use this towards your pets stay!
What are pick up and drop off times for my pet?
We charge per night for our boarding. You can drop off anytime during normal business hours. Check out time is 11:00 a.m. late pick up fees will apply if a pet checks out after 11 a.m., at your pets room rate. If your pet gets a grooming service on the day of departure, the checkout time is waived.
Can I pick up or drop off my pet on Sundays?
While we are staffed 24/7 caring for our guests, we do not offer Sunday pick up or drop off at this time.
Can I pick up my pet after business hours?
For our daily guests, we can arrange an after hours pick up should an emergency arise. Due to the safety of our employees, this will be considered between the hours of 6:30p.m. To 9:00p.m. This after hour’s option is a $50 additional charge. If you are late picking up from playcamp, grooming or training, our staff will call you to let you know, there is a fee of $1/minute up to 30 minutes. At 6:30 p.m. if arrangements have not been made, we will check your pet into our hotel at your expense and you can pick up the following day.
What should I bring for my dog/cats stay?
You will need to bring your pets food in a closed, labeled container (i.e. Ziploc, Tupperware). Refrigerated food is fine, just make sure it is labeled. We do provide a raised cot for all of our guests, however, you are more than welcome to an item you feel will make them more comfortable during their stay, we ask this is no larger than a beach towel and can be laundered in a standard size washing machine. Treats and bones are okay, we do not allow raw hide.
Do you have a veterinarian on site?
The Pet Doctor our attending veterinarian who we do consult. We do not have a veterinarian in our facility. We recommend establishing a client relationship with The Pet Doctor.
Is there someone there all the time?
Yes, here at Yuppy Puppy we are staffed 24/7.
What happens if my dog becomes ill or sick during their stay?
In your Paw Partner profile it asks for emergency contact information. We will contact you or the emergency contact listed immediately should we feel your pet needs veterinarian attention. During normal business hours we use The Pet Doctor, or you can opt to have us take your pet to your veterinarian of choice. If something should arise outside of normal business hours, and is deemed an emergecy we use VSS-West. We believe keeping open communication is best.
Can I board my pets together?
Absolutely! We do have multiple dog discounts as long as your pets can board together. Two pets can board comfortably in our Luxury suites. Up to four small dogs can board together comfortably in our VIP Plaza suites.
How big are your boarding rooms?
Our Luxury Suites range from 4×4 up to 6×7, Our VIP Plaza Suites are all 6×6. All rooms are assigned by size/or size of family.
My pet is on medication, or special food. Can you accommodate this?
Absolutely! We charge $2 per administration for medication/insulin. Medication administration is included in our Serenity Suite and VIP Plaza and Perk Plaza pricing. Per The Department of Agriculture, ALL medication will need to be in its original prescription bottle. We will need you to fill out our medication contract upon arrival. You can also enter medication instructions in your pets boarding reservation via PawPartner.
What are the requirements for playcamp?
Your pet will need to be spayed/neutered (if over 6 months of age), current on all vaccinations, social with people and other dogs, and must pass our Trial Day of playcamp. We understand some larger breeds are recommended not to be altered this young, and respect the recommendation. For pets who fall into this category, we recommend our Pampered Play option where they will be matched with friends like them.
When can I do a Trial Day of playcamp for my dog and how much does it cost?
We offer Trial Days Tuesday-Thursday. The cost is $25. Our trials begin around 10 a.m. and last until about 1 p.m. You are more than welcome to drop off before that time and pick up after that time. If they pass their trial they will play until you pick them up. You will only be notified if they aren’t doing well and aren’t a great candidate for playcamp.
Do you have breed restrictions?
We do not.
What is required for my dog/cat to be groomed?
Your pet will need to be current on all vaccinations. An appointment with our grooming salon is required. We ask for 4-6 hours from your pet’s appointment time to complete the process. Our stylists work in a rotation with multiple pets at a time in order to accommodate all of our guests needs.
How much will my dog cost to be groomed?
We price according to size, coat condition and temperament of the pet. Please call us for a quote!

Things to Know

  • We service the entire St. Charles County area.
  • Set up a consultation to discuss pet’s needs and schedule.
  • Check out is before 11 am to not get charged for an additional day Monday – Saturday, unless a bath or groom is scheduled.
  • We recommend booking hotel stays two weeks in advance.

Policies & Fees

PLEASE NOTE OUR ADMISSION POLICIES: WE RESERVE THE RIGHT TO PROHIBIT ADMITTANCE OF PETS LACKING PROOF OF VACCINATIONS, AND/OR PETS DISPLAYING SIGNS OF UNTREATED OR POTENTIALLY CONTAGIOUS CONDITIONS, AND/OR AGGRESSIVE BEHAVIOR.

THE ESSENTIAL VACCINES: DOGS FOUR MONTHS AND OLDER NEED UP-TO-DATE ON RABIES, DISTEMPER, AND BORDETELLA INOCULATIONS. CATS FOUR MONTHS AND OLDER NEED UP-TO-DATE RABIES AND “FVRCP.”

HOURS OF OPERATION: MONDAY-FRIDAY 7A.M.-6P.M. SATURDAY 9A.M-5P.M. SUNDAY-CLOSED. WE PROVIDE 24-HOUR COVERAGE OF CARE FOR PET GUESTS. WE CLOSE TO THE PUBLIC IN HONOR OF MAJOR FEDERAL HOLIDAYS. LATE CHECK-OUTS ARE CONSIDERED AFTER 11A.M. ON SCHEDULED DEPARTURE, SHALL INCUR A DAILY RATE CHARGE FOR THE CARE AND SERVICES WE MUST PROVIDE YOUR PET DURING THAT TIME.

AFTER HOURS FEE: WHEN WE ARE CLOSED TO THE PUBLIC, DEPARTURES AND ARRIVALS SHALL INCUR A $50 FEE AND MUST BE PREPAID FOR SERVICES AND ARRANGEMENTS MUST BE MADE FOR A SET TIME. WE ACCEPT RESERVATIONS WITH A REQUIRED, ONE-NIGHT DEPOSIT FOR ALL GUESTS STAYING MORE THAN 10 DAYS OR DURING PEAK TIMES. FOR RESERVATIONS CANCELED 5 DAYS PRIOR TO ARRIVAL, WE FULLY REFUND YOUR DEPOSIT. ALL RATES AND SERVICES ARE SUBJECT TO AVAILABILITY AND CHANGE. WE DO NOT UP-CHARGE DURING PEAK PERIODS. WE ASK THAT YOU BRING YOUR OWN FOOD TO REDUCE THE RISK OF ANY UPSET STOMACHS, WE ASK THAT YOU PLEASE PREPARE EACH MEAL’S SERVING SIZE IN A SEPARATE BAGGIE FOR EACH DAY OF YOUR PET’S STAY OR FOOD MUST BE IN A SEALED CONTAINER NO OPEN BAGS OF FOOD ALLOWED.

WAIVER OF LIABILITY & MEDICAL NEED: IN THE RARE CASE OF AN EMERGENCY OR HEALTH CONCERN, WE WILL CONTACT YOU. WE SHALL ADMINISTER AID AND NONPRESCRIPTION TREATMENTS, AS NEEDED. IF VETERINARIAN ATTENTION IS DEEMED NECESSARY, WE SHALL TAKE YOUR PET TO OUR VETERINARIAN ON CALL; OR, TO A 24-HOUR, VETERINARY EMERGENCY HOSPITAL IF YOUR VET IS NOT AVAILABLE. WITH ADMITTANCE, YOU ACCEPT RESPONSIBILITY FOR ANY EXPENSES RESULTING FROM SUCH OUTSIDE TREATMENT, AS NEEDED IN THE EVENT OF ACCIDENTAL INJURY, ILLNESS, OR SYMPTOMS, ARISING DURING OR AFTER YOUR PET’S STAY WITH US. PLEASE UNDERSTAND THAT DESPITE YUPPY PUPPY’S COMMITMENT TO THE HIGHEST STANDARD OF PET CARE AND SUPERVISION AND TO FACILITY DESIGN AND CLEANLINESS, ACCIDENTAL INJURY AND ILLNESS MAY OCCUR. PET OWNERS ARE SOLELY RESPONSIBLE AND LIABLE FOR ANY AND ALL ACTIONS OF THEIR PET DURING THE STAY AT YUPPY PUPPY, INCLUDING, AND NOT LIMITED TO, INJURY TO ANOTHER PET, A YUPPY PUPPY STAFF MEMBER, OR A MEMBER OF THE PUBLIC.

PERSONAL ITEMS: YUPPY PUPPY IS NOT RESPONSIBLE FOR LOST, STOLEN, OR DAMAGED PERSONAL ITEMS.

MEDIA RELEASE: IMAGES OR VIDEOS OF YOUR PETS AND YOU MIGHT BE TAKEN FOR SOCIAL MEDIA OR MARKETING MATERIAL. YOUR SIGNATURE ON THE POLICIES AND ADMITTANCE AGREEMENT GRANTS UNRESTRICTED USE AND PUBLISHING OF ANY SUCH IMAGES.

GROOMING AND PLAYCAMP POLICY: THERE IS A $29 CANCELLATION FEE, OR THE APPLICABLE DAILY RATE. OUR PLAYCAMP IS INDOOR/OUTDOOR, WHICH MEANS ALL PETS HAVE ACCESS TO THE OUTDOORS AT ALL TIMES. RAIN, SNOW, OR SHINE. SHOULD LIGHTNING BE PRESENT, OUTDOOR YARDS ARE CLOSED AND ALL PETS MOVED INDOORS UNTIL IT IS CLEARED. SHOULD THE TEMPERATURE BE FREEZING, OR UNDER A HEAT ADVISORY ALL OUTDOOR TIME IS LIMITED TO 20 MINUTES SUPERVISED SESSIONS PER HOUR. NO BRACHYCEPHALIC DOGS ARE ALLOWED IN SOCIAL PLAY SHOULD THE TEMPERATURE BE OVER 75 DEGREES, THEY ARE REQUIRED TO DO PAMPERED PLAY. SWEATERS ARE PERMITTED, SO LONG AS YOU ASSUME THE RISK OF IT POSSIBLE BEING DAMAGED, OR DIRTY UPON PICK UP. DOGS CAN GET DIRTY WHILE PARTICIPATING IN SOCIAL PLAY AND WEATHER CONDITIONS CAN CONTRIBUTE TO THIS. SHOULD YOU WANT A CLEAN, FRESH DOG UPON PICK UP WE RECOMMEND SCHEDULING A DEPARTURE BATH, SIGNING UP FOR PAMPERED PLAY INSTEAD, OR BEING AWARE OF THE FORECAST AND CHOOSE A DAY TO BRING YOUR PET WHEN THE CONDITIONS ARE MORE FAVORABLE. YUPPY PUPPY ASSUMES NO RESPONSIBILITY FOR WET, DIRTY, SLOBBERY, AND TIRED DOGS WHO’VE PARTICIPATED IN SOCIAL PLAY!

BOARDING CANCELLATION POLICY: WE REQUIRE A $50 NON REFUNDABLE DEPOSIT FOR VIP SUITES THAT CAN BE USED TOWARDS YOUR FINAL BILL. SHOULD YOU NEED TO RESCHEDULE YOUR RESERVATION YOUR DEPOSIT CAN BE USED FOR THAT STAY. SHOULD YOU NEED TO CANCEL YOUR RESERVATION FOR ANY REASON AT ANY TIME YOU FORFEIT YOUR DEPOSIT.