FREQUENTLY ASKED QUESTIONS

Policies & Fees

Illness/Accidental Injury Waiver
I recognize that there are inherent risks involved with activities my pet will participate in, including movement within the facility, playgroups, daycare, boarding, one on one playtime, and training. These risks include but are not limited to:
Exposure to parasites, viruses including Canine Cough, upper respiratory infection and any other contagious virus or disease. Sprains, strains, paw pad abrasions, scratches, nicks, and minor abrasions.
I also recognize that if my pets’ stress is heightened, a special needs dog, young puppy or senior pet, he naturally has a higher risk of injury, stress related illness, weakened immune system, or exacerbation of any pre-existing condition.
I acknowledge and understand the risks associated with utilizing The Yuppy Puppy Pet Spa’s services cannot all be listed. I understand that due diligence, safety, cleanliness and care procedures are in place and implemented by The Yuppy Puppy Pet Spa. By using our facility for boarding, training, grooming or daycare, you are waiving any claim for injury or illness that may appear by your pet while in our care.

Dogs with severely matted coats require extra attention. We at Yuppy Puppy Pet Spa have taken a stand on this controversial issue, and we will not brush out or untangle mats that will hurt or cause distress to your pet.

Matted Dog Release:
Mats can be difficult to remove and may require the pet’s coat to be shaved. Removing a heavily matted coat can cause nicks, cuts, abrasions, or irritations. Heavy matting can also trap moisture and urine near the pet’s skin, allowing mold, fungus, or bacteria to grow. Removing a heavily matted coat can also reveal skin irritations that existed prior to the grooming process. If it is determined that we can safely and humanely untangle and brush out less severe matting, there will be an additional charge.

After-effects of removal can include itchiness, redness, self-inflicted irritations or abrasions, and failure of hair to regrow. In some cases, pets may also exhibit brief behavioral changes. If it is determined your pet’s coat has excessive and severe matting, Yuppy Puppy reserves the right to shave and trim out any and all matting.

By acknowledging this release, you hereby release The Yuppy Puppy from any liability associated with any and all injuries or medical problems that may be uncovered and/or occur during the shaving and de-matting process. Should your pet need veterinarian care after or during the process of de-matting, you agree to pay any and all veterinarian fees. You also agree to pay any additional mat removal fees or brush out fees associated with your pet.

Playcamp Enrollment Terms:
The Yuppy Puppy reserves the right to refuse admission to or revoke admission of any dog at any time who does not meet our admission health or temperament requirements.
I agree to always have a flat, appropriate collar on my dog while attending camp, and also understand Yuppy Puppy is not responsible for lost or damaged items, including collars, leashes, sweaters and any other personal belongings.
I understand that Yuppy Puppy is relying on information I provide stating that my dog is in good health and has not harmed anyone or shown any overly aggressive behaviors towards humans or other dogs.
I Understand and acknowledge that I am solely responsible for any harm caused by my dog to any human or other dog while he or she is at Yuppy Puppy.
I also understand and agree that I will not hold Yuppy Puppy or any of its employees or owners liable for any problems that may develop while attending Yuppy Puppy provided proper care and precautions are taken.
I realize and understand that there is a illness and injury risk associated with my dog playing and socializing with other dogs in a daycare environment. I understand that Yuppy Puppy and its staff do their due diligence to provide a safe, clean environment to prevent accidental illness or injury, but do understand that not all illness or injury can be prevented. I am willing to accept this risk and leave my dog in that care of Yuppy Puppy.
I also understand that because dogs play primarily with their paws and mouths that it is not uncommon for small scratches or minor abrasions to occur from normal play behavior.
I acknowledge and understand that paw pad blisters are normal for dogs who have not had regular, consistent exercise on various surfaces, that creates calluses on paw pads. I acknowledge that Yuppy Puppy has various surfaces such as epoxy, turf, and concrete.
I understand that playcamp is rain or shine, and indoor/outdoor year round. I agree to use my own judgement if the weather is suitable for my pet and agree that my pet may be returned, wet, smelly and dirty from a day of play.
I further understand and agree that Yuppy Puppy and its staff have my full authority to treat any problems that may arise as they deem necessary, and I am fully financially responsible for any such treatments.
I understand and agree that in the event of any emergency Yuppy Puppy will first contact The Pet Doctor for initial treatment, Yuppy Puppy Staff or The Pet Doctor will then contact me for authorization of treatment and I assume full financial responsibility for any such treatment.

POLICIES & FEES

Please Note Our Admission Policies: We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.

The Essential Vaccines: DOGS four months and older need up-to-date on Rabies, Distemper, and Bordetella inoculations. CATS four months and older need up-to-date Rabies and “FVRCP.”

Hours of Operation: Monday-Friday 7a.m.-6p.m. Saturday 9a.m-5p.m. Sunday-Closed. We provide 24-hour coverage of care for pet guests. We close to the public in honor of major Federal holidays. Late check-outs are considered after 11a.m. on scheduled departure, shall incur a daily rate charge for the care and services we must provide your pet during that time.

After Hours Fee: When we are closed to the public, departures and arrivals shall incur a $50 fee and must be prepaid for services and arrangements must be made for a set time. All rates and services are subject to availability and change. We do not up-charge during peak periods. We ask that you bring your own food to reduce the risk of any upset stomachs, we ask that you please prepare each meal’s serving size in a separate baggie for each day of your pet’s stay or food must be in a sealed container no open bags of food allowed.

Waiver of Liability & Medical Need: In the rare case of an emergency or health concern, we will contact you. We shall administer aid and nonprescription treatments, as needed. If veterinarian attention is deemed necessary, we shall take your pet to our veterinarian on call; or, to a 24-hour, veterinary emergency hospital, or urgent care if your vet is not available. With admittance, you accept responsibility for any expenses resulting from such outside treatment, as needed in the event of accidental injury, illness, or symptoms, arising during or after your pet’s stay with us. Please understand that despite Yuppy Puppy’s commitment to the highest standard of pet care and supervision and to facility design and cleanliness, accidental injury and illness may occur. Pet owners are solely responsible and liable for any and all actions of their pet during the stay at Yuppy Puppy, including, and not limited to, injury to another pet, a Yuppy Puppy staff member, or a member of the public.

Personal Items: Yuppy Puppy is not responsible for lost, stolen, or damaged personal items.

Media Release: Images or videos of your pets and you might be taken for social media or marketing material. Your signature on the policies and admittance agreement grants unrestricted use and publishing of any such images.

Grooming and Playcamp Policy: There is a $35 cancellation fee, or the applicable daily rate. Our playcamp is indoor/outdoor, which means all pets have access to the outdoors at all times. Rain, snow, or shine. Should lightning be present, outdoor yards are closed and all pets moved indoors until it is cleared. Should the temperature be freezing, or under a heat advisory all outdoor time is limited to 20 minutes supervised sessions per hour. No brachycephalic dogs are allowed in social play should the temperature be over 75 degrees, they are required to do Pampered Play. Sweaters are permitted, so long as you assume the risk of it possible being damaged, or dirty upon pick up. Dogs can get dirty while participating in social play and weather conditions can contribute to this. Should you want a clean, fresh dog upon pick up we recommend scheduling a departure bath, signing up for Pampered Play instead, or being aware of the forecast and choose a day to bring your pet when the conditions are more favorable. Yuppy Puppy assumes no responsibility for wet, dirty, slobbery, and tired dogs who’ve participated in social play!

Training Agreement:
All training programs will take place at The Yuppy Puppy Pet Spa. I understand that all training must be done consecutively, unless otherwise stated by my trainer. I also understand there is a nonrefundable $50 deposit to hold my training reservation.

Training fee is due in full and payable on first day of program. I understand should I need to board my pet or sign up for a board and train program, all boarding fees are separate and due upon check out from the hotel.

I further understand that Yuppy Puppy or any person acting on its behalf is not responsible for accident, injury, illness, loss or damage to person or property either at The Yuppy Puppy, in a private home or on any public or private property.

All training and problem solving requires full participation and follow up of the owner or handler. All training is to be consecutive and all lessons must be used no later than one month after training program is complete. There are no refunds on prepaid training programs. I further understand that if I am unable to make training days due to unforeseen circumstances such as illness or injury on either my trainers end or my end, all absences will be made up at the end of the training program, understanding there are no refunds.

If a dog is deemed mentally unstable (ex. anxiety, aggression) training will help manage the dogs behaviors but not get rid of behaviors completely, it is left up to the owner or handler to continue that management learned infinitely.

Yuppy Puppy Pet Spa, LLC, Service Agreement:
CHECK OUT TIME IS 11 A.M. late pick up fees will apply.

The Yuppy Puppy agrees to exercise due and reasonable care and to keep my boarding premises sanitary and properly enclosed. The pet is to be fed properly and regularly and to be housed in sanitary, safe quarters

All pets are boarded or trained, or otherwise cared for by The Yuppy Puppy without liability on our part for loss or damage from disease, death, running away, theft, fire, injury to persons other pets, or property by said pet, or other unavoidable causes, due diligence and care having been exercised.

If a pet, which is presented for boarding or grooming and is found to have fleas and/or ticks, it will be bathed at the owner’s expense.

The pet is not to be taken off the premises except by the consent of the owner.

If the pet becomes seriously ill, the owner shall be notified immediately regarding measures to be taken, or if the state of the pet’s health reasonable demands quick action, Yuppy Puppy shall have the right to call our on-call veterinarian, The Pet Doctor, or the nearest Emergency Clinic (VSS or O’Fallon Animal Emergency Clinic or Urgent Care) or administer first aid and/or medication or give other advisable attention, within my discretion and judgment, and such expenses, shall be paid promptly by the owner of the pet to The Pet Doctor, VSS or O’Fallon Animal Emergency Clinic or Urgent Care.

If any charges for boarding, grooming, training, medicine, or veterinary services are not paid within ten days after they are due, or if the pet is not called for within ten days after the time for the return of pet, the pet will be adopted out after this period by me publicly, privately, or otherwise. Notice in writing of such adoption shall be mailed by registered mail to the owner of the pet at the address given hereon, of less than ten days before the date of such intended adoption, and no further notice shall be deemed necessary. Any excess amount overcharges will be given to the owner, any deficiency is deemed to be due and immediately paid by the owner.

The Yuppy Puppy is not liable or responsible for any illness/injury/loss/damage to personal property. This includes leashes, collars, toys, blankets, and all other personal effects.

I hereby agree to the foregoing as the owner of the pet.

YP4Ever Rescue Pets Discounts:

50% off Luxury or Serenity Suite Hotel Stays*
50% off Grooming Spa Services
50% Training Packages
$25/day PlayCamp rate

*Excludes the months of
March, July, November, December.
**Yuppy Puppy Pet Spa reserves the right to modify pricing or exclusions with or without notice. YP4Ever and Yuppy Puppy Pet Spa are separate entities.