FREQUENTLY ASKED QUESTIONS
What forms of payment do you accept?
We currently accept Visa, Mastercard, Cash or Cashier’s Check. We DO NOT accept personal checks.
What discounts do you offer?
Currently we offer a military discount. We also have multiple dog discounts for our boarding. For playcamp we have bundles available for purchase at discounted rates. Ask about our VIP grooming program discount.
When can I tour the facility?
We offer tours Monday-Saturday during our business hours at any time, feel free to stop by and we can show you around!
What vaccinations does my dog/cat need to come to Yuppy Puppy?
Does my dog/cat have to be spayed/neutered to come there?
Do I need to make an appointment or reservation?
What is your boarding cancellation policy?
What are pick up and drop off times for my pet?
Can I pick up or drop off my pet on Sundays?
Can I pick up my pet after business hours?
What should I bring for my dog/cats stay?
Do you have a veterinarian on site?
Is there someone there all the time?
What happens if my dog becomes ill or sick during their stay?
Can I board my pets together?
How big are your boarding rooms?
My pet is on medication, or special food. Can you accommodate this?
What are the requirements for playcamp?
When can I do a Trial Day of playcamp for my dog and how much does it cost?
Do you have breed restrictions?
What is required for my dog/cat to be groomed?
How much will my dog cost to be groomed?
Things to Know
- We service the entire St. Charles County area.
- Pickup and delivery needs to be booked one week in advance.
- Set up a consultation to discuss pet’s needs and schedule.
- In-Home Pet Sitting has to be booked at least two weeks in advance for all new clients.
- Check out is before 11 am to not get charged for an additional day Monday – Saturday. Or add a spa service and pick up as late as close to not be charged for the last day.
- We recommend booking hotel stays two weeks in advance.
Policies & Fees
Please Note Our Policies Admission: We reserve the right to prohibit admittance of pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior.
The Essential Vaccines: DOGS four months and older need up-to-date Rabies, Distemper, and Bordetella inoculations. CATS four months and older need up-to-date Rabies and “FVRCP.”
Hours of Operation: We provide 24-hour coverage of care for pet guests. We close in honor of major Federal holidays. Late check-outs shall incur a daily rate charge for the care and services we must provide your pet during that time.
After Hours Fee: When we are closed to the public, departures and arrivals shall incur a $50 fee and must be prepaid for services and arrangement must be made for set time. We accept reservations with a required, one-night deposit for all guests staying more than 10 days or during peak times. For reservations cancelled 5 days prior to arrival, we fully refund your deposit. All rates and services are subject to availability and change. We do not up-charge during peak periods. We ask that you bring your own food to reduce the risk of any upset stomachs, we ask that you please prepare each meal’s serving size in a separate baggie for each day of your pet’s stay or food must be in sealed container no open bags of food allowed.
Waiver of Liability & Medical Need: In the rare case of an emergency or health concern, we will contact you. We shall administer aid and nonprescription treatments, as needed. If veterinarian attention is deemed necessary, we shall take your pet to our veterinarian on call; or, to a 24-hour, veterinary emergency hospital if your vet is not available. With admittance, you accept responsibility for any expenses resulting from such outside treatment, as needed in the event of accidental injury, illness, or symptoms, arising during or after your pet’s stay with us. Please understand that despite Yuppy Puppy’s commitment to the highest standard of pet care and supervision and to facility design and cleanliness, accidental injury and illness may occur. Pet owners are solely responsible and liable for any and all actions of their pet during the stay at Yuppy Puppy, including, and not limited to, injury to another pet, a Yuppy Puppy staff member, or a member of the public.
Personal Items: Yuppy Puppy is not responsible for lost, stolen, or damaged personal items.
Media Release: Images or videos of your pets and you might be taken for social media or marketing material. Your signature on the policies and admittance agreement grants unrestricted use and publishing of any such images.